Contact Us
We provide comprehensive customer support services to assist our UK-based players with account management, payment queries, responsible gambling guidance, and technical issues. Our dedicated support team operates in full compliance with UK Gambling Commission regulations to ensure secure and fair gaming experiences.
Support Channels and Response Times
Multiple communication channels are available to address your enquiries efficiently. Our online chat service operates 24/7 for immediate assistance with urgent matters. Email support at [email protected] typically responds within 4-6 hours during business days. For complex account issues, telephone support is accessible at +44 20 7946 0958 between 9:00 AM and 11:00 PM GMT.
| Contact Method | Availability | Response Time |
|---|---|---|
| Online Chat | 24/7 | Immediate |
| Email Support | Daily | 4-6 hours |
| Phone Support | 9:00-23:00 GMT | Queue-based |
- Prepare your account details before contacting support
- Describe your issue clearly with relevant screenshots
- Allow adequate time for complex query resolution